How do I change the battery in my DBS token?

Unfortunately, you cannot change the DBS token battery all by yourself; even the bank officer cannot do it for you. The only option is to submit a token (Secure Device) replacement in order to get your new token.

How do I change the battery in my token?

You can visit any Community Centre/Club (CC) to replace your Token when the battery is low. This is indicated by a red blinking light on your Token. If the Token is functioning properly, you should see a green blinking light. Please bring along your Token and original ID with barcode for the replacement.

Why is my DBS token not working?

Please ensure that your digibank app is up to date. Restart your phone and ensure your Android or iOS is running on the latest version. You will then be prompted to set up your Digital Token when you first log in.

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How do I change my IB secure device?

How can I register? Please call our Customer Service Hotline at (65) 6327 2265 or visit any DBS/POSB branch to report the loss of your device. The New IB Secure Device will be sent as a replacement.

How do I update my digital token?

Launch your digibank App and select Digital Token. Tap on Set Up Now. Log in to digibank Mobile with your Touch / Face ID or digibank User ID & PIN. Tap on Set Up Now.

Can I change the token battery myself?

If your Token is faulty, or out of battery, replacement is free. Remember to bring along your old Token and ID when you are getting your new one. If you have lost your Token, the first replacement is free but subsequent replacements are chargeable at $9 per Token.

Why is my token not working?

If you see a red blinking light, or when there is no light, this means the Token is not working. You need to replace your Token if it is lost, faulty, damaged, or when the battery is low. Please bring in your faulty/damaged Token and original ID with barcode for replacement.

Can I still use DBS physical token?

Physical Tokens will no longer be issued from 1 February 2021. Please set up your Digital Token today to continue banking and investing online seamlessly.

What do I do with old DBS tokens?

Where to dispose physical tokens. Users will need to set up a digital token to log in to digibank online and mobile services to authenticate bank transactions. Those who may want to dispose of the physical token can do so at e-waste collection points across Singapore.

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How do I unlock my DBS token?

If you forget your User ID or PIN and your account or token is locked, you can click on “Forgot Login PIN / Unlock Account” in the IDEAL login page. Alternatively, your company’s designated DBS IDEAL Administrator will be able to unlock your account or device for you (via the Customer Self-Administration module).

How do I use my digital DBS token?

How do I use Digital Token if my mobile device does not have internet access overseas?

  1. Tap on “Enter OTP manually” on webpage.
  2. Launch your digibank app (Log in is not required)
  3. Select the “Digital Token” icon.
  4. Tap “Generate OTP” for a 6-digit OTP.
  5. Enter the 6-digit OTP to your webpage.

How do I activate my DBS iB secure device?

Step 1: Log in with your User ID and PIN and click “Submit”. Step 2: Read the Terms and Conditions Governing Electronic Services. Step 3: Key in the Registration Code stated in the letter accompanying your DBS iB Secure starter kit. Step 4: Key in the serial number found at the back of the DBS iB Secure Device.

How do I cancel my DBS digital token?

Log in to digibank( DBS iWealth app for Wealth Clients) and perform the one-time setup on your new device. Upon setting up your token on a new device, the token will be automatically disabled on your lost device. Alternatively, you may call us at 1800-111-1111 to disable your token immediately.

How do I change my digital token on POSB?

Click on the steps to view screens

  1. Launch your digibank App and select Digital Token.
  2. Tap on Set Up Now.
  3. Log in to digibank Mobile with your Touch / Face ID or digibank User ID & PIN.
  4. Tap on Set Up Now.
  5. Select Physical Token and a 6 digit SMS OTP will be sent to your registered mobile number.
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How do I transfer my DBS digital token to my new phone?

How to switch your Digital Token onto another device

  1. If you wish to switch your Digital Token onto another device, please download the latest digibank app onto your new device: …
  2. You will then be prompted to set up your Digital Token when you first log in.

How does POSB digital token works?

With Digital Token, you no longer face the hassle of having to bring along your physical token as it replaces all SMS OTPs or authentication through a seamless and secured journey with just your mobile phone. You may use Digital Token for digibank online, eNets and eCommerce transactions.