How do I replace my OCBC token without battery?

How do I replace a damaged OCBC token?

Complete the Manage OCBC Velocity Account Form. Ensure the fields under “Business details” are completed and field “Replace token – Defective token or Lost token” is selected. Submit the original form, along with the defective token to any of our branches or mail to the address indicated on the form.

How do I change the battery in my OTP token?

Unfortunately, you cannot change the DBS token battery all by yourself; even the bank officer cannot do it for you. The only option is to submit a token (Secure Device) replacement in order to get your new token.

How do I change my OCBC token number?

You can still log in to OCBC Velocity with the activated OCBC OneToken on your mobile device. Proceed to update your mobile number under “Tools” > “Change Contact Details” menu.

How do I contact OCBC?

How can we help you today?

  1. Call us. Personal Banking. Call 6363 3333 (24-hour) Calling from overseas? Call +65 6363 3333. Premier Banking. Call 1800 Premier (1800 773 6437) …
  2. Write to us. OCBC Bank. 65 Chulia Street. #01-00. OCBC Centre. Singapore 049513.
  3. Leave your details with us. Submit an online form for us to contact you.
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What is OCBC token key?

The token key is a single-use 6-digit code, sent to you by mail. You will require this if you are prompted to enter the Token Key. You will need to use this 6-digit code to activate your OCBC OneToken to enable selected transactions such as: Add fund transfer payee and/or beneficiary.

How do I get my OCBC token?

Using SMS OTP and Token Key:

  1. Login to OCBC Mobile Banking app.
  2. Select “Activate with SMS OTP and Token Key”
  3. A 6-digit Activation PIN will be sent to your mobile number via SMS.
  4. Enter the 6-digit Activation PIN on screen.
  5. A 6-digit Token Key letter will be mailed to you to your registered address.

How do I dispose of bank tokens in Singapore?

Where to dispose physical tokens. Users will need to set up a digital token to log in to digibank online and mobile services to authenticate bank transactions. Those who may want to dispose of the physical token can do so at e-waste collection points across Singapore.

How do I get my 1st time OTP code?

Please contact us on 0700FIRSTCONTACT (0700-34778-2668228), 01-4485500, 0708-062-5000, SMS Short Code 30012 or email to update your registered mobile number. Once you have updated your mobile no., you will start receiving the OTP for online transactions.

How do I register my OCBC token?

Launch OCBC Malaysia Business Mobile Banking App. Select the ‘Set your password’ hyperlink and proceed following the on-screen instructions. Enter the SMS One-Time Password (OTP) and tap ‘Submit’. Tap on ‘Activate Now’ when prompted to set up OCBC OneToken.

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How do I activate my OCBC one look?

To get started, you need to perform a one-time activation with your mobile banking Organisation ID, User ID and password. Thereafter, at the Business Mobile Banking app, customers only need to look at their phone to view their account balances.

Can I close OCBC account online?

2 You can only close 1 account per form. Please complete another form if you are closing more than 1 account. 3 The Date of Closure will be the date on which this instruction is received by the Bank. … For credit balances less than S$5, please withdraw at any OCBC Bank branch or via OCBC Online Banking.

Is digital token safe?

On top of that, the use of a digital token enhances the security of your banking transactions, with its registration allowed and usage enabled only on one mobile device. Yours. An additional layer of security is included by encrypting each authentication request that is sent and received via the digital token.

How do I activate my safe token online?

How do I register for a safetoken/OTP?

  1. Visit an ATM.
  2. Insert your card.
  3. Select Quickteller.
  4. Select “Pay bills”
  5. Choose your account type.
  6. Select “Others”
  7. Enter 322222 as the payment code.
  8. Enter your phone number as “Customer Reference”

How do I switch tokens on Tracetogether?

Users do not need to press any buttons or switches to activate it. It has a green light that blinks every minute to indicate it is working properly. If the token is faulty or has run out of battery, a red light will blink.