Why is my TraceTogether token not working?

You need to replace your Token if it is lost, faulty, damaged, or when the battery runs out. When the Token is functioning properly, the green light should be blinking once every minute. If you see a blinking red light, or when there is no light, this means the Token is not working.

What to do if TraceTogether token is not working?

What do I do, if my Token is faulty? When the Token is functioning properly, the green light will be blinking once every minute. If you see a red, blinking light, this means the Token is faulty. Please call the hotline at 6973 6511 or email support@tracetogether.gov.sg for assistance.

What happens if my TraceTogether token is blinking red?

If you see a blinking red light, this indicates the battery is low. If there is no light, your Token needs to be replaced too. A blinking green light* indicates that your Token is working. Ensure your TraceTogether Token is working, and stay protected from COVID-19.

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Do you need to activate TraceTogether token?

While it is not mandatory to collect the token, everyone who wants a token will be issued one.

How do I activate my TraceTogether token?

Users do not need to press any buttons or switches to activate it. It has a green light that blinks every minute to indicate it is working properly. If the token is faulty or has run out of battery, a red light will blink. Users may call 6973 6511 or email support@tracetogether.gov.sg for help.

Can I use TraceTogether app instead of token?

The TraceTogether Token has the same Bluetooth contact tracing function as the TraceTogether App. You can still get a TraceTogether Token if you prefer, but you only need to use either the App or the Token. … If you’re using the App, remember to keep your app in the background and keep Bluetooth turned on.

Can I replace TraceTogether token battery?

If your Token is faulty, or out of battery, replacement is free. Remember to bring along your old Token and ID when you are getting your new one. If you have lost your Token, the first replacement is free but subsequent replacements are chargeable at $9 per Token.

How long does the token battery last?

The Token’s battery is expected to last 4 to 6 months and is non-rechargeable. You can visit any Community Centre/Club (CC) to replace your Token when the battery is low. This is indicated by a red blinking light on your Token. If the Token is functioning properly, you should see a green blinking light.

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Which CC can change token?

You can visit any Community Centre/Club (CC) to replace your Token. Please bring along your Token and original ID with barcode for the replacement.

How do you know if a TraceTogether token has batteries?

Remember to check the light indicator on your #TraceTogether Token to ensure that it is working. The Token battery can last 4 to 6 months. If you see a blinking red light or there is no light on your Token, please get your Token replaced at any CC.

How do I know if my token is working?

When the Token is functioning properly, the green light should be blinking once every minute. If you see a red blinking light, or when there is no light, this means the Token is not working. You need to replace your Token if it is lost, faulty, damaged, or when the battery is low.

Does TraceTogether drain battery?

The app uses about 1MB of data in a day, which is equivalent to the data used by watching 1 second of a high definition movie, and consumes only marginally more battery than phones that already have Bluetooth enabled.

Can TraceTogether token fit in Airpod case?

Yes, TraceTogether tokens can fit into a first-generation AirPods case.

What is the QR code on the TraceTogether token for?

Members of the public can check-in by using their TraceTogether app to scan the venue’s QR code, displaying their TraceTogether token for venue staff members to scan, or tapping their app or token at a SafeEntry Gateway device.

How do I activate TraceTogether app?

Visitors must click on the ‘ACTIVATE APP’ button on their TraceTogether app holding screen immediately after they have cleared arrival immigration in Singapore and follow the instructions to activate the app.

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Can I collect TraceTogether token for my family?

Members of the public can collect tokens on behalf of their family members by producing their identity documents. Those who wish to check where the TraceTogether tokens will be distributed can go to the TokenGoWhere website for details on collection sites and timings.